Customer Support

Providing outstanding service to our customers is very important to the Team supplying you with our quality UNTAMED products. Please find below information to assist you as follows;

Our Guarantee

We guarantee all of our products 100%.   If for any reason you wish to return your product for a refund, just send it back to us in its original condition within 30 days and we will refund you in full less postage and handling.

Privacy

Your privacy is extremely important to us and we do everything possible to ensure your privacy is protected.  You are welcome to read our full Privacy Policy here.

How to Pay

We accept MasterCard, Visa and Debit cards.

While our website displays prices in multiple currencies for your convenience, we accept payment in NZD (New Zealand Dollars) only therefore please be aware that you will be charged at the current rate of exchange when your order is processed.

The Card Security Code is a three digit number found on the back of your card with your signature, after your card number.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.  You are welcome to read our full Privacy and Security Policy here.

Returns & Refunds

We are happy to accept returns on all of our products with the exception of our shoe inserts and scarves. We provide a 100% refund should you wish to return your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Please read our full Returns and Refunds Policy here.

Manufacturers Warranty

We offer a Manufacturers Warranty on all of our products for a period of one year.

Delivery - National and International Shipping - Free Delivery For Orders Over $500

Many of our products (see individual products for more information) are custom made and can take up to 3 weeks from time of order to dispatch.

Allow 2-5 days for shipping within New Zealand and 5-10 days for international orders.  We thank you for your patience and will endeavour to have your orders to you as quickly as possible.

New Zealand Delivery

UNTAMED offer a freight free service.

All products are shipped using Fastways track and trace service

World-Wide Delivery: 

UNTAMED offer a freight free service.

All products are shipped using New Zealand Post Courier track and trace service.

Ordering by Phone or by Mail

We are happy to accept orders via a number of payment methods:

Ordering by phone or by mail:

Phone: 64 6 376 5884

Fax:     64 6 376 5005

Email: info@untamed.nz

To Order Online,  please go to the product page of your choice and click the red "Buy Now" button then follow the instructions from there. Please note to order online, you will require an email address.